Refund Policy
Last updated: August 13, 2026
At Solyra® Pumpkin Stake, we want you to be completely satisfied with your purchase of our Solar Pumpkin Stake lights. If you are not entirely happy, we offer a straightforward return and refund process.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@solyrapumpkinstake.com. In your email, please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item(s).
Please do not send your item back without first receiving an RMA number, as this may delay or prevent your refund.
3. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after we receive and inspect the returned item. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
5. Non-Returnable Items
Certain types of items cannot be returned, including:
- Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
- Clearance or final sale items.
6. Damaged or Defective Items
If you receive a damaged or defective Solar Pumpkin Stake, please contact us immediately at support@solyrapumpkinstake.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will offer you a free replacement or a full refund, including any original shipping costs, at no additional cost to you. We may provide a pre-paid return label for the damaged/defective item if a return is required.
7. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above to return the original item for a refund, and then place a new order for the desired item.
8. Late or Missing Refund Troubleshooting
If you haven't received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often some processing time before a refund is posted.
- If you've done all of this and you still have not received your refund, please contact us at support@solyrapumpkinstake.com.
9. Contact Information
For any questions regarding our Refund Policy, please contact us:
Email: support@solyrapumpkinstake.com
Website: https://solyrapumpkinstake.com